BetOnline Poker: Is betonline.ag the right US poker site for me?

BetOnline Poker Review

Last Updated on May 14, 2025 by Paul Butcher

BetOnline Poker is an online poker room that is widely known for its turbulent history and unpredictable reputation. Even thought it has been in the business for over a decade, this poker site only recently managed to build a name for itself in the online gambling industry.

Back in the early days, BetOnline was founded as part of the Action Poker network that was soon after renamed into the Chico Poker network. Only BetOnline and one other poker site from the network were able to cater to US citizens, but this only brought on further trouble.

Nowadays as an independent online poker room, BetOnline is able to provide highly rewarding bonuses, improved gaming software and fair play.

BetOnline Poker Software & Graphics

The basic, functional and simplistic software of BetOnline’s grass roots was replaced by a more robust and efficient program structure during the last few years. The main reason behind such innovations lies in the fact that this poker room abandoned the Chico Poker network and now functions as an independent provider.

One major improvement in the poker software can be noticed in the customization options. Players today are able to set their own avatar, choose designs and color patterns for the card decks, lobby and poker tables. The note-taking feature is another novelty that can be good top mark your poker buddy but can also be misused by ‘sharks’ who like following their prey.

The platform support is another addition to the previous bare functionality of BetOnline. This operator has recently switched from the instant-play option to a downloadable client for both Mac and Windows users.

BetOnline Bonus Offers & Promotions

New players always get the most attention from online poker rooms, as these services try to hold their attention with shiny and irresistible offers. BetOnline is certainly one of the shiniest services in the industry, as it offers their own must-have Welcome Bonus for first depositors with a 100% match capped at $1,000.

These players need to address the customer service via email as soon as they fund their poker account for the first time. Once they receive the bonus money, players are given 60 days to clear the bonus at a 33% rakeback clear rate.

Other promotion offers for BetOnline players include the frequent Bad Beat bonus which is known as a jackpot on this site. If you lose with a strong hand, you and the other losers on the table take the six-figure jackpot. Refer-a-friend is another possibility for poker players to boost their bankroll, although it doesn’t offer any significant amounts.

BetOnline does have some surprising shortcomings, such as the lack of a standard VIP program. Players are still encouraged to collect their points and use them to enter tournaments and satellites, but there are no set tiers and ranks which mark the player’s status.

BetOnline Game Selection & Player Traffic

The game selection might seem quite varied to the new eye, but regulars at BetOnline are aware that only a couple of games receive the player traffic needed to present them as real gambling opportunities. No Limit Texas Hold’em and Omaha dominate the scene, while Fixed Limit Hold’em exists almost solely on paper. Other game options include 7 Card Stud, Americana and 32 Card Draw, but without any significant player pools.

BetOnline Deposit & Withdrawal Options

This aspect of the BetOnline Poker site has proved to deserve all the praise it regularly receives. Its deposit and withdrawal processing time is bound to set a record at some point.

The selection of depositing options that BetOnline Poker players can choose from covers a wide range of payment methods. Starting from the standard credit and debit card payments via MasterCard, Visa and Maestro, this site also offers cash transfers through services like bank wire transfers and multiple e-wallet options. Bitcoin is also a possibility, and is even recommended due to its promptness.

Withdrawals can be processed with more or less the same payment methods, with the addition of a check by mail withdrawal that takes the longest. Bitcoin is advisable for these transactions as well, mostly due to the fact it has anonymity and security as additional advantages compared to other prompt payment options.

All the various transaction possibilities have their own specifications. Hence, if you wish to transfer via a certain channel, the best thing to do is to check the specific conditions. They usually have a minimum and maximum deposit and withdrawal amount, while some may impose a fee for the transfer service.

BetOnline Security & Customer Support

One of the reasons why this site has long remained in the industry’s background is the lack of proper security measures and unethical behavior. There have been numerous complaints, disputes and whole media scandals caused by regulatory inconsistencies.

One major scandal which seriously undermined the site’s credibility was related to the username and password information. All customer representatives were revealed to have access to such information and virtually no obstacle if they choose to empty the players’ accounts.

Other issues regarding unethical behavior on behalf of BetOnline concerned unfounded funds confiscation which could range from a couple of hundred dollars to amounts over $50,000. This poker room has also been charged for lying about its network, the security measures it employs and other primary info like the year it was founded etc. All this has made people turn against it and forced BetOnline to rethink its actions and consequences. Nowadays, it seems to be a reformed site which has the players’ best interests at heart.

The same inconsistency can be said to reflect the situation with BetOnline’s customer service and support center. Various player experiences have witnessed completely opposite treatments, as some players are unable to get answers to general questions, while others are able to construct an in-depth understanding.

If you wish to try your luck and give the reformed and improved BetOnline a chance, keep in mind that you can contact their support agents via phone or fax line, email and live chat.

Conclusion

All in all, you shouldn’t be put off by past troubles. Since it has been reformed, BetOnline has been known to offer reliable software and provably fair games to poker players worldwide, including US citizens. This makes it much more attractive for poker players which enjoy varied competition at their chosen poker site. The attractive bonuses and promotions are just an addition to the long line of points that will make you vote ‘For’ BetOnline sooner or later.

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Paul Butcher

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Paul Butcher is a works as professor during the day and currently contributes to write articles for top10pokerwebsites.net during his time off. Visit Paul’s google+ page here